General Terms and Conditions - Maro Selects
Last updated: 28 august 2026
1. Definitions
For the purposes of these General Terms and Conditions, the following definitions apply:
Maro Selects: the company Maro Selects, established in the Netherlands and registered with the Dutch Chamber of Commerce under number 42102982.
Guest: the natural person who searches for or books accommodation through the Platform.
Host: the owner, manager or other provider offering accommodation through Maro Selects.
Platform: the website and any other digital services provided by Maro Selects.
Booking: the reservation of accommodation by a Guest.
2. Role of Maro Selects
Maro Selects operates an online platform through which selected accommodations offered by third parties are made available.
Maro Selects acts as an intermediary between the Guest and the Host.
Unless expressly stated otherwise, the agreement relating to the stay is entered into directly between the Guest and the relevant Host.
Maro Selects is not the owner or operator of the accommodation offered through the Platform and does not receive the rental payment on its own behalf.
3. Information about the host
Before a Booking is made, the identity of the Host and the party responsible for providing the accommodation will be clearly communicated.
Where required, Maro Selects will also indicate whether the Host is acting as a business or as a private individual.
Online platforms are required to provide consumers with appropriate information regarding the identity and status of the provider and the allocation of responsibilities between the parties.
4. Accommodation Listings
Maro Selects makes reasonable efforts to ensure that information about accommodations displayed on the Platform is accurate and up to date.
Information concerning, among other things:
availability;
prices;
facilities and amenities;
location;
photographs; and
house rules
is provided wholly or partly by the relevant Host.
Obvious errors or mistakes will not bind Maro Selects or the Host to the extent permitted by applicable law.
5. Formation of a Booking
The Guest selects an accommodation and provides the information required to make a Booking.
Before completing the Booking, the Guest will be provided with information concerning, among other things:
the accommodation;
the Host;
the dates of stay;
the total price;
any additional charges;
payment terms; and
cancellation terms.
A Booking is concluded once the Guest confirms the Booking and the Host or booking system confirms the reservation.The Guest will receive confirmation of the Booking on a durable medium, for example by email.
Essential information concerning the Booking will be provided to the Guest before the agreement is concluded.
6. Prices
The prices displayed on the Platform will be presented as completely and transparently as reasonably possible.
Any additional charges, such as:
cleaning fees;
tourist taxes;
security deposits;
service fees; and
optional extras
will be displayed before the Guest completes the Booking.
7. Payment
Payment is made directly to the Host or to a payment service provider acting on behalf of the Host.
Maro Selects is not the recipient of the rental payment unless expressly stated otherwise for a specific Booking.
8. Cancellation by the Guest
The cancellation terms applicable to an accommodation will be clearly presented to the Guest before the Booking is completed.
The applicable cancellation terms form part of the agreement between the Guest and the Host.
Proposed Standard Cancellation Policy of Maro Selects
For accommodations for which no alternative cancellation policy is specified:
cancellation more than 60 days before arrival: full refund;
cancellation between 30 and 59 days before arrival: 50% of the rental amount will be payable;
cancellation less than 30 days before arrival: 100% of the rental amount will be payable.
9. Changes Requested by the Guest
A request to change the dates of stay, number of Guests or any other aspect of a Booking is subject to approval by the Host.
A change will only become final once it has been confirmed in writing.
10. Cancellation or Changes by the Host
If a Host is unable to honour a confirmed Booking, the Host and/or Maro Selects will make reasonable efforts to inform the Guest and, where possible, assist in finding a suitable alternative.
Any refunds will be handled in accordance with the agreement between the Guest and the Host and applicable law.
11. Obligations of the Guest
The Guest must:
provide accurate and complete information;
comply with the applicable house rules;
use the accommodation with due care;
refrain from causing unreasonable nuisance or disturbance;
not allow more persons to stay at the accommodation than permitted; and
report any damage as soon as reasonably possible.
12. Security Deposit and Damage
A Host may require the Guest to pay a security deposit.
The amount of the security deposit, the payment method and the conditions for its return will be communicated before the Booking is completed.
The Guest may be held liable for damage caused by the Guest or members of the Guest's travel party, to the extent permitted by applicable law.
13. Complaints
Complaints concerning the accommodation should be reported to the Host as soon as reasonably possible during the stay, giving the Host an opportunity to resolve the issue.
Where Maro Selects can assist with communication between the Guest and the Host, the Guest may also contact Maro Selects at info@maroselects.com.
14. Liability of Maro Selects
Maro Selects acts as an intermediary and is not responsible for the Host's actual performance of the accommodation agreement.
Nothing in these General Terms and Conditions excludes or limits Maro Selects' liability where such exclusion or limitation is prohibited by applicable law.
15. Force Majeure
Where an agreement cannot be performed due to extraordinary circumstances beyond the reasonable control of the relevant party, applicable law and any specific terms of the relevant Host will apply.
16. Accounts
Users are responsible for keeping their login credentials confidential.
An account may not be used for fraud, abuse or any other unlawful activity.
17. Intellectual Property
All intellectual property rights relating to the Platform, including its texts, design, logos and original content belonging to Maro Selects, are owned by Maro Selects or its licensors.
Content supplied by Hosts may remain the property of the relevant Host or other rights holder.
18. Privacy
The processing of personal data by Maro Selects is governed by the Maro Selects Privacy Policy.
19. Amendments to These Terms
Maro Selects may amend these General Terms and Conditions from time to time.
As a general rule, a confirmed Booking will remain subject to the General Terms and Conditions that applied at the time the Booking was made, unless applicable law or a necessary change requires otherwise.
20. Governing Law
The services provided by Maro Selects are governed by Dutch law, without prejudice to any mandatory consumer protection laws that may apply to the Guest.
21. Contact
Maro Selects
Chamber of Commerce number: 42102982
VAT number: [TO BE ADDED]
Registered address: Rudigerstraat 29, Volkel
Email: info@maroselects.com